Frequently Asked Questions
Q: What Operating System is your software capable of running on?
A: You can run Arcline (2000) Software products on Windows 7, Windows 8.1,
and Windows 10, both 32-bit and 64-bit versions.
Q: Are the Arcline (2000) Software products network capable?
A: Yes. If using a 2-User license you can install software and use peer-to-peer.
When you are ready to grow and add additional user licenses, we strongly
recommend you install the software on a dedicated server with the individual
workstations networked.
Q: Is the software capable of supporting multiple locations?
A: Yes. You will require a terminal server for multiple locations.
Q: Is the software capable of being installed on a cloud server?
A: Yes. Arcline has a few options available to store and access your information
online. Contact us for details.
Q: How do we add a user to the system?
A: We sell our software per user license; meaning, how many people are going to log
into the Software simultaneously. We have also designed our Software to grow with our clients'
businesses. When you are ready to hire a new team member, contact us at your earliest convenience and
we will arrange to have a user license added immediately.
Q: What forms are included in the Software?
A: With our innovative Dispatch Management Software System, you will have the ability
to create Work/Load Orders, Dispatch Orders, Rate Quotes, Customer Confirmations, Load Quotes,
Carrier Confirmations, Rate Tables, Invoices & Reports.
Q: Do I have to enter in all of my customers into the software?
A: If you are currently using QuickBooks® as your accounting software provider, or a
spreadsheet for your dispatching, we can import your data into the Arcline (2000) Software System
seamlessly.
Q: Does Arcline handle multiple currencies?
A: Yes. Arcline Software handles multiple currencies and exchange rates. This is
included with the system.
Q: Does your software track vehicle maintenance?
A: Yes. The user can set timed reminders to display when a vehicle is coming due for
oil changes, tire rotations, alignments, and many more services.
Q: Do the Arcline (2000) Software Systems have the ability to calculate and track
commissions?
A: Yes, once you have assigned an agent to a customer, you can track the commissions
paid by margin, percentage or flat rate.
Q: Can I email a document directly from the software?
A: Yes. Both products have an internal email in the program that allow you to email
documents to, and receive documents from your Arcline (2000) user group. We also have a Fax &
Emailing Software available as an add on feature which will enable you to send fax and email directly
from the Arcline (2000) Software Systems.
Q: Do Arcline (2000) Software Systems have the ability to manage my A/R, A/P and
Payroll?
A: At Arcline (2000) Inc., we believe in leaving the accounting to the experts;
accounting is not included in our solutions. We
inteface with most common Accounting Software Systems
such as: QuickBooks ®, Sage 50 ®, and Sage 300 ®. If you are currently using an accounting software
solution that is not listed, we will be happy to evaluate the product to see if an interface is
possible.
Q: I would like to have my own company information on all the forms, is that possible
in your software?
A: Yes. We customize each software system sold to look like your company image. All
documents will have your logo and contact information in place of the Arcline (2000) logo, which you
will see on the demonstration Version.
Q: Can I generate reports from your software?
A: Yes. Our software includes over 150 reports that are then grouped by Activity,
Financial, Sales, and Account Reports. The reports can be produced daily, monthly, quarterly and
yearly to provide you with more financial control and help make informed business decisions.
Q: Are you willing to customize your software if I would like changes made?
A: Yes. At Arcline (2000) Inc., we understand the individual needs of each company
and their operations. We have implemented a 'Wish Book' that we record clients' suggestions and may
include in a future update provided to the client at a later date. Should your customization be of
higher importance, and you wish to have the changes made as soon as possible, we will then evaluate
and schedule the project. This option will result in a minimal customization fee.
Q: Do you provide help with installation, set up, training and updates for your
software solutions?
A: We provide help with installation, set up, training and updates by remote
connection, preferably by GoTOMyPC™, a division of Citrix Systems Inc. Citrix Systems Inc. is a
publicly traded company on the NASDAQ stock exchange. If you are a Windows XP user we can also use
Remote Assistance as well.
Q: If requested, would you come onsite for training?
A: We do recommend an onsite installation, set up and training should you
purchase/lease more than 15-User licenses. We do charge a fee for onsite services, and would provide
you with a quote to allow you to better evaluate this option.
Q: What is the implementation procedure?
A: First, Arcline (2000) Inc. receives signed Lease/Sales Agreement and down payment.
Second, one of our Customer Service Representatives will arange an appointment for
assistance with the initial installation and set-up of the software.
Third, appointments will be scheduled for training And
Finally, you will have the availability of having one of Arcline (2000)'s highly
skilled representatives just a phone call or email away, should you require any assistance after your "go live" date.
Q: How much does the software cost?
A: Our software is sold per user license, or how many people will be logged into
the software simultaneously. We do not sell user licenses as a bundled package, and we do not
charge per truck/trailer added into the system. Please feel free to
contact us to further discuss pricing at 1-800-364-4905
or sales@arcline2000.com